Note : If you delete your WhatsApp photos, videos or voice messages, you won't be able to view or listen to them anymore. Please see all supported devices in this article. If you see a "Not available in your country" error, or if the Google Play Help Center troubleshooting tips don't help, visit this page to download WhatsApp as an APK file and update the app.
How can we help you? Android Troubleshooting. Problems downloading or updating WhatsApp If you're experiencing issues when downloading or updating WhatsApp from Google Play Store, it's probably due to one of the following reasons: Error codes "There's insufficient space on the device" "This app is incompatible with your Android Device" "This item isn't available in your country" If your case isn't listed above, please check the Google Play Help Center for specific troubleshooting steps.
Restart your phone or turn it off and on. Re-add your Google account by going to your phone's Settings. Log in to your Google account. Clear Google Play Store's cache by going to your phone's Settings. Try downloading WhatsApp again. For error codes: , and Please follow the instructions in the section "There's insufficient space on the device" and try installing WhatsApp again. For error codes: , , , , , , RPC errors, invalid package file, installation or download unsuccessful errors Follow the instructions in the section "There's insufficient space on the device" to make sure you have enough space on your device.
Open the APK file to initiate the installation. If the above tips don't work, try clearing Google Play Store's cache by going to your phone's Settings. Check the storage space on your device and then delete some unnecessary data on your device to create some space. If your main issue is downloading media files in Whatsapp, it is possible that your Micro SD card is set to read-only. To check, try to save a photo or video to the SD card outside of WhatsApp.
If you are unable to save the file, it is possible that the SD card is set to read-only. If you still could not save any files to it, your SD card may be corrupted. In this case, you should consider formatting the SD card to fix this problem. But ensure you have a backup of all the data on the card before formatting it.
If you can save files to your SD card, but you are still unable to download any files from WhatsApp to your device, you may need to delete WhatsApp data from your SD card. One of the solutions above should be able to get you out of this persistent error.
Just remember to restart the device after each solution until you find one that works. With it, you can:. Product-related questions? Gabriel Hammond August 6, Updated: November 9, What is it? The following are just some of the most effective solutions to try; 1. Check the Internet Connection The first thing you should do when faced with this error is to check that you are connected to the internet.
Check the Date and Time You may also experience this problem if the date and time on your device is not set correctly. Step 3: Now open WhatsApp again to see if the error still persists. If it does, try our next solution. Clear Cache and Clear Data Clearing the Cache and data on any app might make it function a little better. Step 4: Now reboot the phone and open WhatsApp to see if the problem is gone.
Step 1: You will need to back up your WhatsApp data before deleting. Just copy the "WhatsApp" folder on your SD card to your computer. Your media photos, videos, audio from WhatsApp will be gone.
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